One form that changes with the request
Start with the request type. When someone picks hardware, the form shows asset and location fields. Pick access, and it asks which system and which manager approves. Pick something is broken, and it asks for steps to reproduce and how urgent it is. Conditional rules show and hide those sections, so each person sees a short, relevant form rather than every field IT has ever needed.
Make the useful fields mandatory
A ticket that arrives without the basics costs a round trip to chase them. Rules can require the fields that matter for the chosen request type, so a hardware request cannot be submitted without an asset tag and an access request cannot be submitted without the system named. The form does the chasing up front.
Every ticket lands in the list
On submit, the request saves as an item in your SharePoint list, so it joins the queue your team already triages. Your views split it by type or priority, and the history lives with the rest of your SharePoint data.
Routing and approvals
The form captures the request. For what happens next, an assignment or an approval, a Power Automate flow on the list is the tool: it triggers on the new item and routes, notifies, or asks for a sign-off. The form does not include a separate approval engine of its own, so lean on the list and a flow for that part rather than expecting the form to run the workflow.
Give IT a proper intake form.
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